Custom Order Guideline

Customization Options
Most items in store ---with exception of selected fast ship / in stock items -- are made to order; therefore eligible for various customization requests.

Options includes:
Custom Sizing
Fabric Change 
Fabric Color Change
Corset Boning
Back Closure Change
Detail Change

You can also contact us directly to inquire on a customization request or idea.
Our team will be glad to look it over with you and provide a quote and production time frame.
Custom Commission Request
We gladly accept custom commission requests for any characters including original designs.
You can request for a free quote with no obligation here.

Include as much detail as possible with clear reference photos and any specifications / preferences you may have.
No measurement or sizing information will be needed.
Reference photos should show a clear front and back with close up on any small accessories or details.

Production time frame will depend on the complexity of the project; a average time frame will be provided at the time of quoting.
Please note our armor and prop team schedule can fill up as early as February; place your order as early as possible to allow time
for best result and completion photo review.

If you may have a rush request, contact our support via email for fast confirmation.
Custom Commission Order Time Frame
These time frame are on average basis and primarily for reference.
You will receive a estimated production time for your project with your price quote.

Fabric costumes- 15 - 25 days
Fabric with embroidery or custom material - 20 - 45 days
Custom prop work - 15 - 45 days
Custom armor sets - 25 days - 4 months

We may be able to accept rush order depending on the complexity of the project and our schedule.
Contact us for more information on both requests.

Back Closure Option 
We have 3 available free options for closure request:
1 - Traditional Lace Tie (with modesty panel)
2 - Concealed Zipper
3 - Combination Lace Tie
Corset Boning Option
Corset boning can be added to selected dresses with a full length top for additional $15.


Reference Photos Guideline
Your primary reference photos should come from the same source where all primary details matches.
It should provide us with a clear frontal and back view of the costume set. With close up on any detailing such as emblem, logo and embroidery work.

If you choose to use photos from different sources.
Please appoint ONE as the primary photo and pinpoint and label the details we need to focus on for the secondary photos.

A good example of what the reference photo should look like:




Payment Options
We offer several payment options for our custom request orders, including:

One Time Payment 
- Full one time payment for complete order.

Split Payment Option
- 50% deposit to start with remainder and shipping upon completion prior to shipping.

PayPal Credit
- Bill Me Later option provided by PayPal
Shipping
All large dimension orders will be ship through EMS Express by default.
DHL may be available upon request, depending on destination country and costume details.

Each piece will be wrapped carefully with additional padding for a safe transit.
Costume set with armor pieces may be separate into smaller packaging for full padding.

Express and Priority Express shipping rates available for our in store costumes will NOT apply to any large dimension orders.
This includes orders with armors and prop pieces.
A separate quote will be provided upon request.
Final Photos
Final completion photos will be provided for you to review your order before we package and ship.
During this step, you are welcome to ask any questions, request for additional photos and any minor changes.

We encourage you to take advantage of this time to review any customization requests you may have asked for.

Once we have your approval to ship, we will send out the final invoice (if applicable) and start packaging and prep for shipment.
Exchange & Replacement Requests
If your order have arrived with any damages or missing pieces that may need to be replace or exchange for.
Please follow our guideline here to submit a request and our team will follow up with confirmation and instruction from there!
Cosrea Cosplay Exchange & Replacement Guideline