Placing An Order
You will receive an order confirmation number at the conclusion of your order process, as well as an email that states your order number and an approximate order total. Please keep this information safe as it may be require for future order related inquiries.
We ask that you review your order carefully, as it cannot be modified once submitted.
Production Time Frame
These are average projection on production time frame for in store items.
Rush order is free and base on schedule; contact us if you may need this for your order.

Production Time Frame - 
Fabric costumes - 7-15 days
Princess dresses with standard customization - 7-15 days
Fast ship costumes in preset sizing - 3-7 days
Wigs - 3-7 days
Shoes - 7-15 days
Props with standard customization - 7-15 days
Armor sets - 25 days - 3 months

Customization - 
Standard customization (custom sizing / lace tie / corset boning) - 3-5 days
Fabric change request - additional 3-7 days 
Custom fabric change request (ex: custom brocade) - 7-15 days
Detail change request - to be quoted

Methods of Payment
We accept the following methods of payment: Visa, MasterCard, American Express, Discover, PayPal, PayPal Credit.

E-Check payments through PayPal will require 3-7 business days to clear; your order will be reserved and items held during this time
and begin regular production/shipment once we receive clear confirmation.

Most in store items will be charged to your selected method of payment at the time of order.
Production will begin within 48 hours after receiving order confirmation. We ask that you review your order carefully, as it cannot be modified once past this time frame.
Your order may ship in multiple packages, but rest assured you will not be charged any additional shipping and handling fees.

Please note that we are unable to process your order if we cannot obtain an authorization from your credit card company.
You may wish to contact the issuing bank of your credit card regarding this matter, and then inform us of any additional information.
We will keep your order on file for 48 hours before it will be cancelled. Please respond quickly; merchandise cannot be held for your order and may become unavailable.
Split Payment Option
Split payments are available for orders over $350; a 50% deposit is require at the time of order with remainder due upon completion, prior to shipping.
Contact us and we will gladly help you setup a payment link for this option.
Sizing & Customization Options
We offer various customization options for all items in store.
This includes custom sizing requests, color and fabric customization as well as specific detail changes.Some options may be limited to selected items or may require additional customization charge.
For more information please see our customization guide here.
Completion Photo Request
For customization orders that requires a full production time frame, we offer completion photos for final review
prior to shipment or final payment.
For armor purchases, this is automatically included unless noted otherwise.
For regular order, you can request for this option with your order or by contacting our support. A additional 1-3 days of handling time will be added for photoing and reviewing.
Price Adjustments
If you have purchased items that are now on sale, we will gladly offer you a one-time price adjustment if you contact us within 14 days of the original date of shipment or in-store purchase.





















Size Chart & Measurement Guideline


   Sizing Guideline

Our sizes do run small in comparison to standard US, Canada, UK sizing.
Please make sure to cross check the measurements listed for each size when choosing a preset size. 

Some costumes may also have distinct sizing standards.
Individual size guides can be found on the individual product pages.

   Finding The Right Size

To find the right size, please compare your height and body circumference measurements (chest / waist / hip) and choose
the size that is slightly larger than your base measurements.
The recommended wiggle room would be 0.5 - 1 inch (1.3 - 2.5 CM) for a standard fit.

   Custom Sizing Request

Custom sizing is free and available by request for most costumes in store.

To request, please select Custom Sizing under Size Options then include your measurements as well as any fitting requests in the Measurement Box
with your order. 
We encourage you to also include in specific measurements such as length request and sleeve opening if you do have a specific personal preference.

   Required Measurements

Download our complete measurement form here: (mandatory and required for full custom order and armor sets)
PDF Version

Word Version

For standard in store costumes



Shoulder Width

Chest Circumference

Natural Waist Circumference (your narrowest upper waist)
Drop Waist Circumference (your low waist)
Hip Circmference

Arm Length
Bicep Circumference
Inseam (for pants)
Dress Length (optional, measure from shoulder down to desire length)

   Measurement Guideline

Please refer to our Measurement Guideline Image below for reference on measurements. (video tutorials coming soon!)

Height & Weight - your total body height and current weight
Shoulder Width- measure from the back, shoulder tip to tip
Bust & Hip Circumference - measure at the widest part of your chest and hip
Natural Waist Circumference - your narrowest upper waist
Low Waist Circumference - your lower drop waist, by belly button

Dress Length - measure from shoulder down to desire length
Bodice Length - measure from shoulder or collarbone don to desire length
Skirt / Pant Length - full length measurement

If you have any questions or need additional guidance, please don't hesitate to contact us!

   Fitting Requests

We encourage you to include in any fitting requests and preferences with your order.
Such as:
- wider sleeves and wider fit for upper arm
- form fitting fit around waist and chest
- additional wiggle room for chest area

We want to make sure the costume set fits both comfortably and accurately for you.