COSREA RETURN, EXCHANGE AND REPLACEMENT GUIDELINES


We understand sometimes a order is just not right for you;
Cosrea have a complete return, exchange and replacement policyfor every order type including custom commissions.

 We put together a simple guideline below with instruction on how to submit a request.

  Standard Order Policy

Standard orders in preset size, for in store costumes, shoes and wigs with no added customization can be -

1. Return for a full refund minus shipping cost within 14 days of receiving your order.
2. Exchange for another item of choice.Customer is responsible for returning the current order in it's original and un-use condition.

Any damages, including stains or scruff up marks will disqualify an item for a refund or exchange.

Refund will be issue out to your original payment method.
Exchanges will start as soon as we confirm your request, ship once complete and upon confirmation of receiving the return order.

  Custom Order Policy

Custom commissions or orders with added customization requests will not be eligible for regular return -

1. If there is a production mistake, upon confirmation, your order will be eligible for priority exchange/replacement and per order basis, return with exception approval.
2. If the order is made correctly but a replacement is needed, a material cost only pricing will be provided.

A photo verification is require for any exchange or replacement requests.And any exchange or replacement will be prioritize with expedite shipping by default.

  Exchange & Replacement Policy

Exchanges can be request for the same item or any item of choice, including switching to a custom commission request.

If there is a price difference, a partial refund or payment invoice will be setup for you.

Production time frame for custom requests will be quoted at the time of the request.
Expedite shipping will be included by default for any exchange or replacement request.

  Submitting A Request

When you are ready and have read through our guidelines, please follow the instruction on page and submit your request at the link below.
Once we receive your request form, our team will go over the information thoroughly and reach out to you with the next steps within 24-48 hours.

REQUEST GUIDELINE & FORM LINK

  Fees & Shipment

Customer will be responsible for return shipment postage for a standard return & exchange request.

Damage or orders with mistake will be replace fully complimentary with expedite shipping and prepaid label if a return is require.

Shipping is non-refundable and $16.99 will be deducted from free shipping standard orders.
Custom orders with exception approval for return will have the full shipping charge deducted (per waybill receipt) with a restocking charge of up to 35%**. (determine per case basis)

All noted fees above are on per case basis and may be waive in special condition. 

  Processing Time

Refunds are issue within 1-3 business days upon receiving the return order. 
We do our very best to make sure the final inspection is done quickly and that your refund is issue out in a timely manner. Once your request is confirm, we will send you a confirmation Email immediately after.

Exchange & Replacement requests usually starts right as we confirm the new order detail.
And a production time frame will be quoted for you at the time of the start of the order.


GET IN TOUCH

Want to get in touch with us? Just fill out the form below and we'll get back to you ASAP.

Size Chart & Measurement Guideline

SIZE & MEASUREMENTS INFORMATION

   Sizing Guideline

Our sizes do run small in comparison to standard US, Canada, UK sizing.
Please make sure to cross check the measurements listed for each size when choosing a preset size. 

Some costumes may also have distinct sizing standards.
Individual size guides can be found on the individual product pages.

   Finding The Right Size

To find the right size, please compare your height and body circumference measurements (chest / waist / hip) and choose
the size that is slightly larger than your base measurements.
The recommended wiggle room would be 0.5 - 1 inch (1.3 - 2.5 CM) for a standard fit.

   Custom Sizing Request

Custom sizing is free and available by request for most costumes in store.

To request, please select Custom Sizing under Size Options then include your measurements as well as any fitting requests in the Measurement Box
with your order. 
We encourage you to also include in specific measurements such as length request and sleeve opening if you do have a specific personal preference.

   Required Measurements

Download our complete measurement form here: (mandatory and required for full custom order and armor sets)
PDF Version

Word Version


For standard in store costumes
Gender

Height

Weight

Shoulder Width

Chest Circumference

Natural Waist Circumference (your narrowest upper waist)
Drop Waist Circumference (your low waist)
Hip Circmference

Arm Length
Bicep Circumference
Inseam (for pants)
Dress Length (optional, measure from shoulder down to desire length)

   Measurement Guideline

Please refer to our Measurement Guideline Image below for reference on measurements. (video tutorials coming soon!)

Height & Weight - your total body height and current weight
Shoulder Width- measure from the back, shoulder tip to tip
Bust & Hip Circumference - measure at the widest part of your chest and hip
Natural Waist Circumference - your narrowest upper waist
Low Waist Circumference - your lower drop waist, by belly button

Dress Length - measure from shoulder down to desire length
Bodice Length - measure from shoulder or collarbone don to desire length
Skirt / Pant Length - full length measurement

If you have any questions or need additional guidance, please don't hesitate to contact us!

   Fitting Requests

We encourage you to include in any fitting requests and preferences with your order.
Such as:
- wider sleeves and wider fit for upper arm
- form fitting fit around waist and chest
- additional wiggle room for chest area

We want to make sure the costume set fits both comfortably and accurately for you.

 Custom Order & Measurement Form

You can download our Custom Order & Measurement Form below. It is recommended for full custom sizing order, custom commissions requests and as well as armor orders.

Word Version

PDF Version

SIZE CHART

MEASUREMENT GUIDELINE