Thank you for sending us an message, letting us know the issues you are experiencing with your costume set.
We are most sincerely sorry about that and would gladly do our best to help resolve the problems quickly.

To help us understand your request and respond quickly, please include the following information with your request:

1. Order Information
2. Supporting Photos
3. Description / Reasoning

For guidelines and instructions, please see this page --

This page will highlight our requirements and rules in depth and if you have any questions, please don't hesitate to let us know.

It is recommended you include photos that shows -
1. Defect and damages
2. Original packaging and content received
3. Sizing issues

For sizing photos, please lay the article on a flat surface with measuring tape on top.
We will need to be able to see a clear WIDTH measurement across any of the accurate circumference area.
For reference photos please go to -


Finally, upon receiving your request form our support team will review and get back to you within 24 hours.
And we will guide you through the rest of the return and exchange steps from there.

As always, if you have any questions, please don't hesitate to contact us anytime!

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