Help Center

Production time depends on the item type. Please plan for production + shipping.

Collection	Estimated Production Time
Disney Inspired	2–3 weeks
Cosplay Costumes	2–4 weeks
Wigs	1 week
Props	2–4 weeks
Armors / Custom Commission	1–3 months (confirmed by quote)
In-Stock Costumes	2–4 days

Please use our Size & Measurements Guide: https://www.cosrea.com/pages/size-measurements

Order changes/cancellation are available within 24 hours after placing your order. After that, your order may already be in production and changes are limited. Cancellations may incur a 15–35% material cost. Please contact support to request changes.

Our primary production workshops are located in Chengdu & Suzhou, China. We also have support locations worldwide and may ship in-stock costumes locally during busy seasons.

A deadline date is your requested delivery date. We recommend choosing a date 2–3 weeks before your event to allow time for try-on and fitting.

For costumes not in our store, custom creations, or heavy customization for an in-store costume. We offer free estimates and quotes.

Yes. Please contact support or email support@cosrea.com.

Rush requests are free when available. Please contact us to confirm current availability.

Not yet, but we are looking to expand with a service location in the near future.

We accept major credit cards, Visa debit, PayPal, and Shop.

Split payment (50% deposit) is available for custom commissions, armors, and high-detail costumes. It is not available for standard in-store costumes at this time.

Yes — we ship worldwide (including the US, Canada, Europe, UK, and Australia). Free Expedited Shipping is included for in-store orders over $100. Armors and props ship via EMS Express by default; faster options may be available by quote.

Option	Estimated Transit Time	Tracking	Price	Carrier
Free Expedited Shipping	5–10 days	Full tracking	Free over $100	DHL, UPS
EMS Express	10–15 days	Partial tracking	$39.99	EMS Express
Oversize Shipment (armors)	10–25 days	Partial tracking	By quote	EMS Express, FedEx
Expedited Shipping	5–10 days	Full tracking	$7.99 under $100	DHL, UPS
Priority Express Shipping	4–6 days	Full tracking	$29.99	DHL, UPS

Some countries may charge duties/custom fees (especially for Expedited & Priority services). Customers are responsible for any customs/duty fees charged by the destination country.

Yes — available for the US, Canada, UK, France, Italy, and Germany by request. We pay duties/tariffs under DDP, but this option may ship slower, so plan ahead for deadlines.

Address changes are only possible before shipment leaves our workshop. After shipment, please contact the carrier as early as possible using your tracking link.

Yes — PO Box and APO/FPO orders ship via EMS Express only. Signature-required expedited services are not available for PO Box & APO/FPO addresses.

Yes — once your order ships, we’ll email you a tracking number so you can follow delivery progress.

The carrier is responsible for lost packages. Please contact the carrier first with your tracking info, then reach out to us so we can help follow up. If damaged, keep all packaging and take clear photos.

If returned at your request, we will hold the package for 2 weeks. You are responsible for additional shipping and any related fees (including duties/customs). Rejected packages may be destroyed by the carrier.

• Standard (non-custom) orders: return/exchange within 14 days of delivery.
• Custom orders: no standard returns; remake/replacement may be available by request.

Items must be returned unaltered, unworn, with tags attached, and with no stains/perfume/signs of use.

Custom size costumes, wigs, shoes, fabrics, ready-to-ship & final sale items, armors, and custom commission orders.

Standard-size costumes with no customization can be returned for refund/exchange within 14 days. Customers are responsible for return shipping (prepaid labels may be available for US customers). Original shipping and rush fees are non-refundable.

Custom orders cannot be returned because they are made to your provided measurements. If there is a measurement error or damage, please contact support for remake/replacement options.

Yes. Please provide clear photos in good lighting so details can be seen and read.

Refunds are issued within 2–4 business days after we receive and inspect your return. Your bank may take additional time to post the funds.

• Cancellations after production starts: 15–35% material cost.
• Returns of 4+ costumes in one order: 10% restocking fee.
• Other deductions may apply in special cases (case-by-case).

Yes — discounted replacements are available by request.

Yes — contact us with your information and the items you’d like to purchase.

Yes — available for individuals and businesses (including custom commissions and in-store items). Send your info and item list and our team will reach out with an offer.

Yes — available by request. Contact us with your business information and the type of partnership you’re looking for.