First, the quality of the cosplay was incredible. The details are all exactly right and the fit is great. All the colors/patterns on the fabric matched exactly to the character. This is the best-fitting cosplay I have ever had custom ordered.
But the area where I'm most impressed was the customer service. There was a production delay that I was notified about in the beginning of May. The cosplay would likely not ship until the middle of the month, which was when I wanted to have it by. They told me they would likely not meet my deadline but that they would ship as soon as possible and send it by FedEx with 2-4 day delivery instead. My original deadline was May 17 and it ended up shipping on May 13 and arriving to me exactly on May 17. I'm thrilled that it not only arrived in the original window but the quality is amazing. I'll definitely order again and encourage others to do so as well.