Free Shipping Worldwide For In Store Order Over $50

ORDER & PAYMENT


  How long does it take to receive my order?

Orders ship to major cities generally arrive within 2-6 weeks.This is a average time frame for most fabric based costumes, wigs and props.
Selected costumes and armors with high complexity will require a longer production and handling time.

  Does custom order require extra production time?

Yes it will.

Custom sizing request requires a additional 3-5 days in additional to the standard production time frame.
Customization requests such as fabric or detail change can require anywhere from 5 - 15 days in additional.

If you have a deadline date, please contact us for confirmation before placing your order.

  Adding a deadline date request.

Deadline date request is free and optional.
We recommend setting a deadline date that is 1-1.5 weeks before your actual event date; giving additional wiggle room for shipping and fitting.

For custom armors and props, you will be quoted a production time frame base on our current schedule.
And we will confirm your deadline date request before production.

  Can I cancel or modify my order before it ships?

Order modification and cancellation is available within 24 hours after placing your order.

Past that, your order will be in production and modification changes will be limited to only small sizing alterations.
And cancellation request may require a re-stocking charge of 10-35%, depending on the production phase.*** (per individual cases)

  Do you offer payment options?

Absolutely!
Split payment option (50% deposit with remainder due upon completion, prior to shipment) is available upon request.

And we also work with PayPal and accept PayPal Credit as payment method.
PayPal Credit is a 6 months payment installment option offer directly by PayPal.

  Available payment methods.

We accept all major credit cards including Visa, Master and American Express, as well as PayPal.
Cashier check option is available for bulk order only.

CUSTOM ORDERS


  Requesting a quote for a custom project.

  Custom sizing option.

Custom sizing is free and available upon request for most costumes in store.
To request, simply choose Custom Sizing and include your measurements with your order.

Selected costumes may not have this option available.
Please refer to product description on each individual product page for confirmation.

  Choosing a size.

To choose a size, compare your measurements to the ones listed on our size chart and select a size that is 0.5 -1 inches larger
than your base measurements.

For more information, see ourSize & Measurement Guideline

 Can I request for a specific fabric or fabric color?

Absolutely!
You are welcome to specify for both fabric type and fabric color for your custom order. 
Let us know your request at the time of order, and we would be glad to send you photos for matching fabric and color swatch.

Please do note that custom fabric such as brocade or gradient fabric will require additional production time.

SHIPPING & HANDLING


  Do you ship international?

Absolutely! We ship to all major cities worldwide.

  What shipping carriers are available?

Our primary shipping carriers include EMS, DHL International and UPS International.
You can contact our support team to request for a specific carrier anytime prior to shipping.

  What are your shipping options?

Standard Shipping 10 - 15 Days FREE- Via DHL, EMS, DPLEX, Fedex

ExpressOver $50 Express Shipping 5 - 12 Days FREE- Via DHL, EMS Express

Under $50 Express Shipping 5 - 12 Days $7.99- Via DHL, EMS Express 

Priority Express Shipping 3 - 9 Days $24.99- Via DHL Express

Oversize Shipping (Armors & Props) 10-20 Days $39.99- Via EMS, EMS Express

  If items in my order ships separately, will I be charged extra?

Cosrea will not charge any extra shipping and handling fees.The fee quoted at checkout will be the total you will be charge for on shipping.
Any additional charge by carrier will be fully cover by us.

  How will I know when my order is shipped?

You will receive an email notification confirming shipment (be sure to check your spam folder).

  Will I be charge custom, duties or taxes at delivery?

Selected countries may add on a duties or custom fees charge for Express and Priority Express services.

These are determined by the customs agency within the destination country.
 They are based on the value of the order and the tax–free threshold, if it exists,for imported goods.

More information can be obtained by contacting your local customs office.

RETURN, EXCHANGE & REPLACEMENT


  What is Cosrea's return and exchange policy?

Standard orders in preset size, for in store costumes, shoes and wigs with no added customization can be:

1. Return for a full refund minus shipping cost within 14 days of receiving your order.
2. Exchange for another item of choice.

A photo verification is require for any exchange or replacement requests.
And any exchange or replacement will be prioritize with expedite shipping by default.Please see our Return & Exchange pagefor full guideline.

  What about custom orders?

Custom commissions or orders with added customization requests will not be eligible for regular return:

1. If there is a production mistake, upon confirmation, your order will be eligible for priority exchange/replacement and per order basis, return with exception approval.
2. If the order is made correctly but a replacement is needed, a material cost only pricing will be provided.

A photo verification is require for any exchange or replacement requests.
And any exchange or replacement will be prioritize with expedite shipping by default.

  Can I request to exchange with a different costume?

Absolutely! Returns in original condition can be exchange with a different style of choice.
Differences may be charge separately.

  After I mail my return, how long will it take to receive my refund?

Refund is usually handle within 2-3 days upon receiving the return package. We do our best to make sure it's as quickly as possible. 

  Replacement policy for custom armor sets

Replacements can be order for armor and prop sets at a discount; contact us for a direct quote.

WHOLESALE, DISCOUNT, SPONSORSHIP


  How do I request for a wholesale or bulk order discount?

Contact us directly with your item list, customization requests if any and total quantity, and our team will put together a custom price quote for your order.

  Non-Profit & Charity Purpose discounts

We give our full support for all non-profit and charities and we are glad to offer both discount and complimentary offers for both purpose.
Contact us with your item list, customization requests if any and quantity for a custom quote.

  Custom request in wholesale quantity

Let us know you will be needing a bulk order pricing and amount when getting a quote and we will be glad to provide a discount bulk price for your order.

  Small business & new business discounts

Small business and new business discounts are available upon request. 
Discounts offer can include direct monetary discount and exclusive offers as well as free accessories. Contact us for a quote.

  Does Cosrea offer Sponsorship?

Yes, we do.You can fill out a application form here and we will contact you when we have a open availability.


MORE QUESTIONS?

Send us a message and our support team will get back to you in lightning speed!