Questions & Answers

General Order & Payment

Q: How long does it take to receive my order?
A: Orders ship to major cities generally arrive within 2-6 weeks.
This is a average time frame for most fabric based costumes, wigs and props.
Selected costumes and armors with high complexity will require a longer production and handling time.

Q: What is the production time for my order?
A: Please refer to product page on current production time frame and shipping guideline for shipping and handling time frame.
If you are not sure, contact our support for expected arrival time.

Q: Deadline date request
A: We encourage all customers to include a deadline date with their order.
Urgent rush service is available -- per schedule basis and item eligibility -- for free upon request.
If you have a urgent time frame, please contact us first for confirmation before placing your order

Q: Can I cancel or modify my order before it ships?
A: You can request for cancellation and modification within 24 hours.
Once production begins, we will no longer be able to make changes, including cancellation.
An item may only be canceled if it is currently backordered. If you would like to cancel a backordered item, please email mycosrea@gmail.com

Q: What methods of payment do you accept?
A: We accept Visa, MasterCard, American Express, Discover, PayPal, PayPal Credit and Cosrea e-gift cards.

Q: Will I be charge a foreign transaction fee?
A: Foreign transaction fees are determined by your debit or credit card provider and the issuing bank.
They are often imposed on orders placed in a foreign currency and can vary widely. Contact your credit card provider or bank for more details.
Please note that these fees are neither calculated, nor imposed, by Cosrea, and will not be included in your order total at checkout.

Q: If I place an order, when will I be charged?
A: Your selected method of payment will be charged once your order is confirmed.
You will receive an email with your order confirmation and the total for your order. (be sure to check your spam folder)

Q: Why is my card being declined when I try to place an order?
A: This is likely because we could not obtain an authorization from your credit card company.
You may wish to contact the issuing bank of your credit card regarding this matter, and then inform us of any additional information.

Q: How do I use a promo code?
A: Promo codes may be entered during check out. In the right-hand column, enter your code in Discount Box and click apply.

Custom Order

Q: How do I request for a custom price quote?
A: Fill out the quote request form here for a no obligation price quote.

Q: Is custom sizing available for your costumes?
A: Absolutely. Custom sizing is free and available for most costumes in store; with exception of fast ship and limited edition costumes.
See detail on product page to find out whether this is a available option for your costume set.

Q: How do I choose a size?
A: Refer to our size chart and measurement guideline to find a size that best meets your fitting preferences.
If you are not sure, contact our support and we would be glad to make a recommendation for you.

Q: How long is the production time?
A: On average, most items requires a 10-20 days production time.
High detail costumes and full armor sets will require a longer production time; ranging from 3 - 6 months depending on complexity.
See detail on product page for current production time on individual item.

Q: Can I request for a rush order?
A: Rush order is available, for free, upon request.
Completion time frame will depend on each individual item. Contact our support for more information.

Q: What material is used for prop and armor? 
A: Primary material includes PVC, EVA, Reinforced PU Leather, Acrylic and Resin.
All materials are convention and transport safe.

Shipping Information

Q: Do you offer shipping worldwide?
A: Yes. We ship to all major cities internationally.

Q: What are the available shipping carriers and can I request for a specific one?
A: Our primary shipping carriers include EMS, DHL International and UPS International.
You can contact our support team to request for a specific carrier anytime prior to shipping.

Q: How will I know when my order has shipped?
A: You will receive an email notification confirming shipment (be sure to check your spam folder).

Q: If items in my order ship separately, will I be charged extra?
A: Cosrea will not charge any extra shipping and handling fees.
The fee quoted at checkout will be the total you will be charge for on shipping. Any additional charge by carrier will be cover 100% by Cosrea.

Q: Will I be charge duties, taxes or custom fees?
A: Selected countries may add on a duties or custom fees charge for Express and Priority Express services.
These are determined by the customs agency within the destination country. They are based on the value of the order and the tax–free threshold, if it exists,
for imported goods. More information can be obtained by contacting your local customs office.
This is not included in your total and must be paid by the order recipient.
You can contact us for recommendation on alternative shipping option with least chance of duties charges.

Return & Exchanges

Q: What is Cosrea's return policy?
A: Items in preset sizes with no customization can be return or exchange as long as it is in original, clean, undamaged and unworn condition
with original packaging.
You have 7 days after receiving the order to contact us for a refund or exchange. Scuffed up, visible damages, stains or visible signs of usage will disqualify an item for a refund or exchange.
For our full policy and guideline please click here.

Q: Can I request to exchange with another item?
A: Yes, you can. Returns in original condition can be exchange with a different style of choice.
You will be charge for any difference in pricing if applicable. 

Q: Can my return be refunded in the form of a gift card?
A: Yes, it most certainly can. Please write “refund in the form of a gift card” on your return form. Your purchase will be refunded in the form of an egift card, issued via email.

Q: After I mail my return, when will I be refunded?
A: Once we receive your return package, please allow 3-5 business days for us to process your return. Your financial institution may take a few days for the refund to post to your account.
In the event that we cannot accept your package, it will be sent back to you at your expense. 

Q: What is the cost to return or exchange an item?
A: Any shipping fees associated with making a return are the responsibility of the customer and will not be refunded.
Original shipping will also be deducted from your refund total in the following amounts:
$12.99 - Wigs & Shoes
$16.99 - Costumes
$24.99 - Props
No restocking fee or handling will be charged.

Q: My order arrived damaged, what do I do?
A: Contact our support immediately with detail description of incident and photos of all damage pieces.
Our team will follow up with instructions and replacement information.
Wholesale, Affiliate & Sponsorship

Q: Does Cosrea offer wholesale pricing for bulk orders?
A: Absolutely.
Contact our support team directly, let us know your order detail and we would be glad to provide a discounted price for your order base on your details and preferences.

Q: Does Cosrea offer drop-shipping for partners?
A: Absolutely.
We offer partner discount pricing along with direct drop-ship service worldwide.

Q: Can I order a custom costume or dress in bulk?
A: Absolutely.
Let us know you will be needing a bulk order pricing and amount when getting a quote and we will be glad to provide a discount bulk price for your order.

Q: Does Cosrea offer sponsorship for Cosplayers?
A: Yes, we do.
You can fill out a application form here and we will contact you when we have a open availability.